As a side thought….you would be surprised how many _______ there are in the world….especially ones that use Verizon Internet. I saw so many times that one name would be on like 5 accounts and the only problem was that someone on the inside got 2 accounts mixed up. My guess is that some lady in Northern Utah with the name _____ hasn’t been paying her bills for the past few months. You should just change all of your account names to “Red” that might help you from having to talk to too many Ron’s in India.

So here I was so pleased with my patience and you are tellling me I should have acted with more anger. As it progressed I would tell the next person everything I had gone through so they knew what I was up against.

I also wonder if when Ron checked things out on Day 3 and everything looked fine if Jessica, the last person I had talked to the day before, had gone in and worked some magic.

Windows made the rebate process so complex that only about half the people applying ever got anything. I was on the “elite crew” of people that dealt with “really really REALLY pissed off people.” Lets just say it took about 3+ transfers to get to me. I was the guy that was “special” and could deal with the angry people. Wanna know the secret? I ACTUALLY HELPED THEM!!! I didn’t just give them the run around. I actually got them what they were looking for. They would always be so happy that I “fixed there problem.” The truth was, I knew the loop holes and could get people what they needed when they really didn’t deserve it since they didn’t fill out the forms correctly.

Honestly though, they tried to figure out the complex forms, Windows just knew the system. The 300 other high school robots working with me couldn’t actually help a fly if they wanted to. I’m sure I helped “give away” about 1000 copies or more of Vista for free. It is funny how actually helping the customer out made me one of the top customer support agents. I enjoyed the job because I got to “stick it to the system” every day by working the system to give away free copies of Vista. If I would have put down the answers on the forms of what people really said… there is no way they could have been helped….I would just put down the answers I knew they really wanted to have said so I could get them a copy of the new Vista.

Of course getting the new Vista is just like the icing on the top…after all the hassle they would get their new product and it would just kill their computer. Haha…Window’s and all of the other big companies out there really know how to make money…whether it screws people over or not.

The solution to customer support robots that can’t help you….is get really mad, stay on the phone until they get you to the one that will actually help you. An angry person got what they wanted about 70% of the time. A push-over would get what they wanted about 10% of the time….the rest of the time they just got told “I’m sorry sur but I just can’t help you.” After working in the business you can quickly tell who is a push-over and who you really just need to help out to get them to stop calling you back.

By the way…I’m on Verizon too…I just try keep the most simple system as possible so they don’t screw me over some how. Hopefully all works out!